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Shipping & Returns

What are your shipping rates?
Click here for a detailed chart of our Shipping Methods & Rates


What is your return policy?
Click here for an explanation of our Return Policy


Will I get a notice when my order ships?
Yes, we will send you an email notice when your order ships. If your order was sent by UPS, the UPS Tracking Number will be included in your email.

Please read the shipping options carefully to determine when you can expect your order. If you feel that it has been too long since you placed your order and you haven't received it yet, please contact us through our Customer Service Department. We will check on your order and get back with you as soon as possible. Please note that your requests will be answered during our normal business hours which are 8:30 AM to 5:00 PM Eastern United States Time Zone, Monday through Friday.


Can I place and order and pick it up at your warehouse in Fenton, Michigan?
Yes, we have a "Pickup" option to our shipping selections. Select the "Pickup" option and you will be notified by email when your order is ready to be picked up. The email will contain a link to a map to our warehouse in Fenton, Michigan. The map contains hours and directions. You may be required to present picture identification such as a drivers license when you pick up your package(s). The Pickup entrance is located on the side of the building.
For a map to our warehouse in Adobe® Acrobat® Reader format Click Here.
If you do not have Adobe® Acrobat® Reader Click Here for a Browser Version.


Can I place an order and have it shipped to a country other than the United States or Canada?
Sorry, we do not ship to countries other than the United States or Canada at this time.


Payment Methods

Can I pay for my order with a Check, Cashier's Check or Money Order?
Yes, to pay by Check, Cashier's Check or Money Order is actually quite easy. Select the items that you wish to purchase and place them in the shopping cart. When your order is ready call our Sales Department during our normal business hours and tell them that you wish to pay by Check, Cashier's Check or Money Order and that your order is already in your shopping cart. Our sales representative will be able to place your order and give you an Order Number. Next mail your payment to the address given below with the Order Number written on the Memo line of your Check, Cashier's Check or Money Order. When we receive your payment we can finish processing your order. Please note that checks take two weeks to clear the bank.

Mail your payment with your Order Number to:
Attn: Sales Department
1130 Fenway Circle
Fenton, MI 48430


Which Credit Cards Do You Accept?
We accept MasterCard, VISA, American Express, Diners Club, & Discover cards.


Which Dollar "$" are your prices quoted in?
All prices are quoted in United States dollars (US $).



What is your Privacy Policy?
Click here for a complete description of our Privacy Policy.


How do I cancel one or more items on an order that I have already placed?
The best way is to call us promptly when we open on the next business day. You should also send an email to our Customer Service Department to inform us of the changes in your order. We will do everything we can to catch the order before it ships. If we haven’t been informed of your changes before the order is shipped, any items that are returned will fall under our Return Policy.


How can I check on the status of an order that I have placed?
To check the status of your order please click here: Order Status. You will be asked to log in first if you haven't already done so. Then a page with all of your past orders will be displayed with the current status of each. If you feel that an order is taking too long to arrive, please check the with the shipping company using the tracking number (if one is given) first before contacting our Customer Service Department.

Our business hours are 8:30 am to 5:00 pm Eastern Time, Monday through Friday. If an order was not shipped by Quality or Superior service, we will not be able to tell you any status other than the day it was shipped.


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